About Us

Who We Are


Bill has worked in the field of addictions treatment since 2009.  He holds a Bachelor of Arts (BA) degree in Psychology from the University of British Columbia, and a Master of Counselling Psychology (MCP) degree from Adler University.  He is a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors (BCACC).  Bill has a lot of experience geared towards offering treatment for a range of issues; from substance-use to anxiety to depression to trauma-processing.  Bill champions emotional regulation and awareness, and effective communication and offers both in individual and group settings.

Bill has a wealth of experience working in residential treatment facilities.  He spent a number of years working on the downtown East-side of Vancouver and has knowledge of cultural and economic factors that create barriers for many people. Bill also has personal experience with and understanding of addiction and recovery.  Bill has training in and practices both Accelerated Experiential Dynamic Psychotherapy (A.E.D.P.) and Eye-Movement Desensitization and Reprocessing (E.M.D.R.), both aimed at trauma-processing and offering support and connection, and has trained in both specifically for addictions.

Bill also has personal experience with addiction and substance use.  Struggling with avoiding and numbing dark feelings of emptiness and anger, and existential crises leading to feeling "stuck" and anxious.  He found the way out, back to the light, and wishes to help others do the same.




Bill Arbuckle, MCP, RCC

General Manager / Counsellor



Syler has been working in the field of addictions since 2011 in both a research and counselling capacity.  Syler has a Master of Arts (MA) degree from Adler University and is a Registered  Clinical Counsellor with the British Columbia Association of Clinical Counsellors.

He has worked at a residential treatment centre and an opioid replacement clinic. These roles have allowed him to work with diverse clients at different stages of the recovery process and to develop a program to suit the unmet needs of the recovery community here in Vancouver. Syler has also had the opportunity to work with diverse methods of treatment and gained experience in leading groups, crisis management, case management, facilitating workshops, and individual counselling

He also works for UBC as a researcher which allows him to bring the most recent research findings into the program on the topics of addiction, the therapeutic alliance, and multicultural counselling. Several of his research studies have been published and he recently won an award for his presentation at the International Congress of Applied Psychology. 


Syler Hayes, MA, RCC

Program Director / Counsellor


If you have any questions about the service we provide, our method, or anything else, please feel free to leave a message for us or contact us directly and we'll get back to you as soon as we can:


Where We Are:

Individual Location: Our individual office (Offering sessions on Sundays ONLY) is located on the 2nd floor of the "Il Mercato" building on Commercial Drive.

1651 Commercial Dr.

Vancouver, BC

Group Location: Our group office is located in the commercial building at the corner of Broadway and Willow St in Vancouver, across Broadway from Vancouver General Hospital (VGH).

805 W Broadway

Vancouver, B.C.

COVID-19 Changes:

Due to safety issues and concerns, Hard Road Counselling is currently providing all group and most individual services online via telehealth/video conferencing.